Custom Jewellery

Can we make custom pieces of jewellery?

Yes, we can create almost any piece of jewellery to your specifications. Whether you have a design in mind or need inspiration, our expert jewellers are here to bring your vision to life.

How to get started:
Upload an image or describe your dream piece, and we’ll work with you to make it a reality.
We'll also ask for your email to keep you updated and send exclusive offers.

Proposal Services

Can we organise a photographer for my proposal?

Absolutely! When you purchase an engagement ring with us, we can assist in arranging a professional photographer to capture the moment. This allows you to relive the memory for years and share it with loved ones.

How to get started with proposal planning and photography services:
Once you’ve selected your engagement ring, let us know you'd like assistance with proposal planning or photography. We can help organise the perfect experience, including:

Proposal location suggestions

Photographer recommendations

Customised proposal planning

Delivery

How long will my purchase take to be delivered?

Delivery typically takes up to 10 business days, depending on availability and customisation. Custom pieces may take longer, but we aim to deliver your special piece as quickly as possible.
Once dispatched, we’ll provide tracking information so you can track your jewellery.

Do we offer worldwide delivery?

Yes, we deliver anywhere in the world!
Additional shipping fees and lead times may apply depending on your location. We offer various shipping options, including standard and express delivery.
All orders are fully insured during transit to guarantee safe arrival at your doorstep.

Jewellery Services

Do we modify or repurpose jewellery pieces?

Yes, we offer jewellery modification and repurposing services.
Whether you want to resize, redesign, or breathe new life into an old piece, our skilled jewellers can transform it into something fresh and unique.
Contact us to discuss how we can customise your existing jewellery to match your style and preferences.

Do we offer jewellery repair services?

Yes, we provide comprehensive repair services, including:

Stone resetting

Ring resizing

Restoration of antique jewellery

Contact us to find out how we can restore your jewellery to its original beauty.

Certification

Do we provide certification for diamonds and gold?

Diamonds: All our diamonds come with an official certificate (e.g., GIA), detailing the cut, colour, clarity, and carat weight.

Gold: We provide hallmark certification (TBC), verifying the purity of the gold (e.g., 9K, 18K).

Both certifications give you peace of mind about the authenticity and quality of your jewellery.

Ring Sizing

How do I determine my ring size?

We recommend visiting a jeweller near you, but if that’s not possible, use our ring sizing guide available on our website.

Warranty

Is my purchase covered by a warranty?

Yes, all our jewellery comes with a warranty.
The terms vary depending on the piece but generally cover manufacturing defects. Please check the product details for specific warranty information.